Table 3 Overview of the study categories
Main Category 1: We were a team of three | Main Category 2: VC was a two-sided coin | ||||
|---|---|---|---|---|---|
Category | The RN was the hub | The GPs attendance was important | I was in focus and a contributing part | VC was surprisingly well-functioning and smooth | VC could not meet my needs |
Subcategory | The RN was central to communication The interaction between RN and GP worked well The RN's competence was sufficient | The GP being on the screen worked just as well The GP’s expertise was a must | I felt seen, listen to, and taken seriously Not being alone and, getting the right help feels safe I was involved in the planning and got to hear everything I can tell you what happened and how I feel I did what I could | An effective care chain The visit wasn’t stressful, and I was not a burden Healthcare was accessible and travelling was reduced Sound and image were good enough for the consultation Both good and bad to know each other in emergency visits | Long wait and more steps in the care chain Difficult to see, action, and assess with the GP on video Prefer to meet face-to-face and make better eye contact Staff couldn't handle the technology and it was failing Lack of information and accessibility |